![]() ![]() The catch? AT&T's fiber plans aren't an option for approximately two-thirds of the company's coverage area. If AT&T Fiber is an option for your address, finding a better combination of service and affordability is tough. Even the company's non-fiber numbers were decent - it scored a 72 in that category, second only to T-Mobile Home Internet. This was the first year the ACSI differentiated between fiber and non-fiber providers, and AT&T benefitted from that move. AT&T Fiber's 2023 score of 80/100 was tops among all ISPs and well ahead of the industry average of 68 and 75 among fiber providers. AT&T locked horns with the competition in three areas.ĪT&T also fared extremely well with the American Customer Satisfaction Index, which releases a yearly customer satisfaction survey for internet providers. Only Verizon (758) can point to a higher average in the survey, but it only competed in one region. AT&T nabbed the top spot in that study's South and West regions, with an average score of 745 on a 1,000-point scale. Power's US Residential Internet Service Provider Satisfaction Study as evidence that it's delivering. ACSI AT&T home internet: Flexing strong customer satisfaction numbersĪT&T crows that "you deserve the best," and the company points to its stellar showing in J.D. This allows you to connect while away from home without using your mobile data.ĪT&T Fiber vaulted to the top of the chart in the ACSI's latest survey. In addition, AT&T's nationwide network of over 30,000 hotspots is free to all AT&T home internet customers. Depending on your selected speed tier, the amount ranges from $100 to $150. The main promo right now is an AT&T Visa Reward Card for new fiber customers who order online. Nice perks and promotionsĪT&T likes to run short-term promotions and deals throughout the year. That's a recipe for sticker shock, so you'll want to be extra cautious with your data usage if you're a fixed wireless subscriber. While the $10 charge for each additional 50GB you use is the same as above, fixed wireless customers can be billed up to $200 extra per month for overage fees. ![]() One last caveat - the data allowance for AT&T Fixed Wireless Internet is 350GB a month. Another option is to choose a TV and internet bundle, which would allow you to get unlimited data at no extra charge - though there's usually a contract involved with any bundling of services. If you think you'll surpass AT&T's data allowance, you can upgrade your plan to include unlimited data for an additional $30 monthly. But don't expect a free pass like that from AT&T. Cox also waives all your overage charges the first month you break the cap. That's on par with other major providers who enforce a data cap, including Comcast Xfinity and Cox, but both offer a slightly higher cap, at around 1.25TB. If you exceed that monthly limit, you'll incur a $10 charge for each additional 50GB of data you use, up to $100 monthly. AT&T Internet plans from 0.8 to 75Mbps have a data cap of 1 terabyte (1,000 gigabytes). ![]()
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